Contact us
Every topic below reaches the same team. Using the matching link just gets your message to the right person faster, because the subject line tells us how to route it.
Already using the app? The fastest route is Settings → Contact support. It sends your message directly, with your app version and account attached, so we don't have to ask for them — and it works even if this device has no email app set up.
Report a bug
Tell us what you were doing, what you expected, and what happened instead. If you can, include your phone model and the app version (Settings → App version).
Billing & subscriptions
Questions about Premium, the free trial, or a charge you don't recognise. Include the email on your account.
Purchases are processed by Apple and Google, not by us, so refunds are handled by the store you bought through — Apple's Report a Problem page or Google Play's order history. We can't issue a refund on their behalf, but we can help you work out what was charged and why, and fix anything wrong on our side.
Account & login
Trouble signing in, changing your email, or recovering access. Email us from the address on the account if you can — it helps us verify ownership.
If your account has been suspended and you think that was a mistake, use the subject "Account suspension appeal" and we will review it.
Safety concerns and reporting content
If you are in immediate danger, contact your local emergency services first.
To report a specific date or person, use the in-app report flow — open the date or profile and tap ⋯ → Report. That goes straight into our moderation queue, which is reviewed separately from support email, so it is both faster and properly tracked.
For copyright, illegal content, or other legal notices, see our content and copyright notice page.
See also our safety guidance — and note DateTrails does not run criminal background checks on its users.
Sponsorship & partnerships
We work with venues, brands, and creators on featured dates and campaigns. Get in touch if you'd like to talk about a partnership.
To save a round-trip, please include:
- Your company or creator name, and a website or profile link.
- What you have in mind (a featured date, a campaign, an integration).
- Rough timing and budget range, if you have one.
- The city or region you want to reach.
Start a partnership conversation
Privacy and data requests
To access or delete your data, see the account-deletion page — deletion is self-serve in the app. For anything else covered by our Privacy Policy, email us with the subject "Privacy request".
Anything else
We're a small team, so replies can take a few days. You'll always get one.